AERENA

Key Challenge

UX audit and testing confirmed three structural problems that couldn't be patched — only redesigned:

• Single entry point for all roles: Users with different goals forced into the same starting flow.
• Fragmented authentication: Each product required separate sign-in, breaking platform continuity.
• No centralised administration: Access and organisation management lived outside the platform.

My Role & Approach

As the sole designer with three years of sustained ownership, I treated this as an architecture problem before a design problem:

• Ecosystem Audit: Mapped nine products against user roles and tasks to surface structural friction.
• Architecture Design: Replaced the super-app with a modular suite — independent entry points, unified by shared navigation and account management.
• Design System: Established shared layout, navigation patterns, and interaction rules.

Design & Solution

Each product was given its own direct entry point, connected through a globally fixed navigation layer:

• AERENA Home: Central portal with per-product access and customisable KPI dashboards.
• Unified Navigation: Role-based global components — users only see permitted products.
• Account Management: SSO, organisation administration, and role assignment across all products.
• Scalable Foundation: New products and integrations can be introduced without restructuring.

Outcome & Impact

Deployed on Discover Airlines' A320 aircraft, marking the industry's first operational rollout of a modular suite designed from zero, without an existing blueprint.

Airlines can now manage, test, and deploy across the suite without needing to restructure the system for every new feature.